Select your closest shade range

FAQs About Buying

What is your return policy?

Purchases made online can be returned within 30 days of receipt, back to the original method of payment. 

FAQs About Buying

When will my order ship?

All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

FAQs About Buying

What are my payment options?

We accept Apple Pay, most credit and debit cards and AfterPay.

Terms of Use

Exabeauty.com Terms of Use

Exabeauty.com (the “Website”) is maintained and operated by Eco-Chic LLC d/b/a Exa (“we”, “us” or “Exa”).

Your access and use of the Website is subject to the following terms of use (the "terms of use") and all applicable laws. By accessing or using any part of the Website, you accept, without limitation or qualification, these terms and conditions. If you do not agree to or cannot comply with these terms of use, please do not use the Website.

We reserve the right to change these terms of use, in whole or in part, from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including without limitation posting the revised draft of these terms of use on the Website. You can determine when these terms of use were last revised by referring to the "Last Updated" legend at the top of this page. If you are concerned about our terms of use, you should always check this page prior to using the Website. Your continued use of the Website following the posting of changes to these terms of use will mean that you accept those changes.

Any information you submit or we collect through the Website is subject to our privacy policy, the terms of which are incorporated into these terms of use.

NOTE THAT THE ARBITRATION PROVISION BELOW REQUIRES YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST EXA AND OUR AFFILIATES ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION BELOW.

Use of the Website: 
This Website is provided solely for your personal use. The Website is intended for use by adults.  By using the Website and agreeing to these terms of use you represent that you are 18 years of age or older. If you are under 18 years of age please do not use the Website and do not submit your personal information to us.

Any other use of the Website requires the prior written consent of Exa. Products made available through this Website may be provided by third parties who are not affiliated with Exa. All questions or inquiries regarding such products should be addressed to the product manufacturers. Reliance on any information provided on the Website is solely at your own risk.

If you have any questions or concerns about medical or health issues, you should contact a medical professional prior to using any products purchased on the Website.

Proprietary Rights: 
Exa is the exclusive owner of, or is authorized to use or provide access to, all parts of the Website, including all copy, software, graphics, designs and all copyrights, trademarks and other intellectual property or proprietary rights contained therein. Some materials on the Website belong to third parties who have authorized Exa to display the materials, such as branding materials, client logos and trademarks and other proprietary materials. Except as expressly set forth in these terms of use, no license is granted to you and no rights are conveyed by virtue of accessing or using the Website. All rights not granted under these terms of use are reserved by Exa. You may not, nor will you allow any third party copy, modify, transmit or make derivative works based on any of the content contained in this Website.

Registration; User Names and Passwords:
You may be required to register with Exa in order to purchase products or otherwise use certain features of the Website. Registration may require you to submit a user name and password. We may refuse to grant you, and you may not use, a user name or email address that belongs to or is already being used by another person; that may be construed as impersonating another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You are responsible for maintaining the confidentiality of any password you may use to access the Website, and you agree not to transfer your user name or password, or lend or otherwise transfer your use of or access to the Website, to any third party. You are fully responsible for all transactions (including any information transmitted in connection with any transactions) and other interactions with the Website that occur in connection with your user name. You agree to immediately notify Exa of any unauthorized use of your user name or password or any other breach of security related to your account, your user name or the Website, and to ensure that you "log off" and exit from your account with the Website (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.

We reserve the right to deactivate your account without notice to you if we determine you have violated these terms of use, have not logged on to the Website in over one year, or we determine that you have multiple accounts for the same individual.

Unauthorized Use:
These terms of use provide you with a limited license to use the Website. You may not:

use the Website for any illegal purpose;use, copy, store, reproduce, transmit, distribute, display, modify, or commercially exploit the Website in any manner not expressly permitted in these terms of use;use spiders, robots, data mining techniques or other automated devices or programs to catalog, download, store or otherwise reproduce, store or distribute content available on the Website;take any action to interfere with, or disrupt, the Website or any other user's use of the Website, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Website, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these terms of use;frame portions of the Website within another website or establish links from any other website to any page of the Website other than the homepagereverse engineer, disassemble or create any derivative work of the Website; orresell use of, or access to, the Website to any third party without our prior written consent.

You agree not to post, transmit, or otherwise make available through or in connection with the Website:

any information or materials that are or may be, or the posting, transmission or use of which is or may be: (i) threatening, harassing, degrading, hateful or intimidating; (ii) defamatory or libelous; (iii) fraudulent or tortious; (iv) obscene, indecent, pornographic or otherwise objectionable; or (v) impersonating another person or protected by copyright, trademark, trade secret, right of publicity or privacy or any other third party proprietary right;any material that would give rise to criminal or civil liability; that encourages conduct that constitutes a criminal offense; or that encourages or provides instructional information about illegal activities or activities such as "hacking," "cracking," or "phreaking;"any unsolicited or unauthorized advertisements, promotional material, "junk mail," "spam," "chain letter," "pyramid scheme" or investment opportunity, or any other form of solicitation that is not expressly approved by Exa in advance; orany personally identifiable information of another individual, without the prior consent of such individual.

Forums and Submissions: 
Exa may offer features through the Website that enable you to post information and materials publicly, for example, bulletin boards, chat areas, and similar forums (collectively referred to herein as "Forums"). All of the rules of conduct described in the Unauthorized Use provision above apply to the Forums. Additionally, without Exa’s express prior written consent, you may not use the Forums for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Forums to solicit other Exa Website visitors or users to visit or become members of, subscribe to or register with any commercial online service or other organization.

When you submit or make available any information or materials through the Forums or otherwise through the Website ("Submissions"), you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by Exa without restriction. You grant to Exa the worldwide, perpetual, royalty-free, irrevocable, nonexclusive right and license, sublicensable through multiple tiers, without compensation to you, to use, reproduce, distribute (through multiple tiers), adapt (including without limitation edit, modify, translate and reformat), create derivative works of, transmit, publicly display, publicly perform, digitally perform, make, have made, sell, offer for sale and import all Submissions, in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section with respect to each Submission, and that your provision of Submissions through the Forums or otherwise through the Website complies with all applicable laws, rules and regulations. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory.

We reserve the right, at our sole discretion, to edit any Submission and to choose to include or not include such Submission in the Forums or otherwise in the Website. The Forums include the opinions, statements and other content of third parties. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other materials made available by third parties through the Forums or otherwise through the Website are those of such third parties and not of Exa, and Exa does not endorse any such opinions, statements or materials. We may remove objectionable statements or other content from the Website at any time if we deem removal to be warranted. Removal or editing of any Submission or other materials may not occur immediately.

You acknowledge and agree that Exa has no control over, and shall have no liability for any damages resulting from, the use (including without limitation re-publication) or misuse by any third party of information voluntarily made public through the Forums or any other part of the Website. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE INFORMATION OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH THE FORUMS OR OTHERWISE THROUGH THE WEBSITE, YOU DO SO AT YOUR OWN RISK.

Reviews System

Our review system is operated by third party contractors such as Yotpo. We reserve the right to reject any review for any reason. Third party reviews reflect the opinions of such third parties and do not necessarily reflect the views and opinions of Exa. Reviews are designed for product performance only, and comments relating to customer service, delivery, and other matters are not acceptable.

Digital Millennium Copyright Act

We respect the intellectual property rights of others, and require that the people who use our Website and products do the same. If you are a copyright owner and believe that any content posted on the Website infringes upon your copyrights, please provide our designated copyright agent the following written information in accordance with the Digital Millennium Copyright Act (the “DMCA”):

a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;identification of the copyrighted work claimed to have been infringed;identification of the material that is claimed to be infringing and information reasonably sufficient to permit location of the material;information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; anda statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our DMCA designated copyright agent for notice of claims of copyright infringement on the Site can be reached as follows:

Exa DMCA Copyright Agent
1169 Gorgas Ave, Suite A 
San Francisco, CA 94129

copyright@exabeauty.com

Product Offerings: 
All transactions made through the Website are subject to our acceptance in our sole discretion. Exa reserves the right, with or without prior notice:

to change product or service descriptions, images and references;to limit the available quantity of any product or service;to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code, incentive offer or other promotion;to prevent or prohibit any user or customer from making any or all transaction(s); and/orto cancel any order or refuse to provide any user or customer with any product or service.

Price and availability of any product or service offered through the Website are subject to change without notice, and Exa shall not be responsible for errors in the prices or descriptions of such products or services. Refunds and exchanges will be subject to Exa’s refund policies then in effect. You agree to pay all charges that may be incurred by you or on your behalf through the Website, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your purchases.

 No Warranties:
While Exa uses reasonable efforts to include up-to-date information on the Website, Exa makes no warranties or representations as to its accuracy or completeness. Exa assumes no liability or responsibility for any errors or omissions in the content on the Website. Your use of the Website is at your own risk. THE WEBSITE, INCLUDING ALL CONTENT MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE, IS PROVIDED "AS IS". TO THE FULLEST EXTENT PERMISSIBLE BY LAW, EXA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE WEBSITE OR PRODUCTS AVAILABLE THROUGH THE WEBSITE. FURTHER, EXA DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXA DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXA SHALL NOT BE LIABLE FOR THE USE OF THE WEBSITE, INCLUDING, WITHOUT LIMITATION, THE CONTENT OR THE PRODUCTS AND ANY ERRORS CONTAINED THEREIN. IN NO EVENT WILL EXA BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOST PROFITS, LOST DATA, LOST OPPORTUNITIES, COSTS OF COVER, EXEMPLARY, PUNITIVE, PERSONAL INJURY/WRONGFUL DEATH, SPECIAL, INCIDENTAL, INDIRECT OR OTHER CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL EXA BE LIABLE FOR DIRECT DAMAGES IN EXCESS OF THE AMOUNT PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.

Limitation of Liability: 
IN NO EVENT SHALL EXA, ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE WEBSITE EVEN IF EXA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXA IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS, TRANSMISSIONS OR DATA OR FOR ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED. EXA IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY, OR ANY INFRINGEMENT BY A THIRD PARTY OF ANOTHER'S INTELLECTUAL PROPERTY, PRIVACY OR OTHER RIGHTS. IN NO EVENT SHALL EXA’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR USING OR ACCESSING THE WEBSITE.

Indemnity:

You agree to indemnify and hold Exa (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of use, your use of the Website or any services provided to you, or any activity related to your account (including negligent or wrongful conduct).

Shipping:

Our shipping terms for new orders may change at any time.

We currently do not ship outside of the U.S. We only accept USD.

Governing Law; Venue: 
By using the Website, you agree that applicable federal law and the laws of the state of California, without regard to its conflicts of laws principles will govern these terms of use. [You agree that any dispute or claim arising out of or relating to this Agreement shall be resolved only in the courts located in San Francisco, California, U.S.A.]

Dispute Resolution:

PLEASE READ THIS DISPUTE RESOLUTION SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.THIS SECTION CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Scope of the Arbitration Agreement. If Exa cannot resolve any dispute with you regarding the Website, any transaction conducted on the Website or these terms of use, both you and Exa agree that any such dispute will be resolved through binding individual arbitration. Both you and Exa understand and agree to waive the right to sue or go to court to assert or defend our respective rights. However, either you or Exa may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. The term “dispute” means any dispute, action, claim, or other controversy between you and Exa, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Informal Dispute Resolution. Either party asserting a dispute shall first try in good faith to resolve it by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Both you and Exa agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

How Arbitration Works. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by these Arbitration Provisions. To file an arbitration demand and review the AAA Rules, you can go to the AAA’s website www.adr.org, or call the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, you and Exa will mutually agree to, or the court shall select, another arbitration provider. The arbitration will be conducted by telephone, videoconference, or in-person in the county of your residence (as determined by your billing address on file in your Exa account) as mutually agreed upon by you and Exa. If you live outside the United States, any arbitration will take place in San Francisco, California. Unless the arbitrator finds some or all of your claims to be frivolous, without merit or otherwise non-reimbursable, Exa will pay all filing, administrative, arbitrator and hearing costs up to the amount of $10,000. In determining whether an action is frivolous, the arbitrator may consider whether Exa offered you a full refund of the sum you paid for any items you purchased, or otherwise offered full relief to you in relation to your individual claim.

Waiver of Right to Bring Class Action and Representative Claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and Exa also agree waive the right to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.

Intellectual Property Disputes. If you have in any manner violated or threatened to violate any of Exa’s intellectual property rights, we may bring suit in any state or federal court in the State of California. You consent to exclusive jurisdiction and venue in these courts.

Contact Us:

Please contact us hello@exabeauty.com if you have any questions or concerns regarding these terms of use.

Last updated on February 11, 2020.

    Privacy Policy

    Eco Chic LLC d/b/a Exa (“we”, “us” or “Exa”) has created this privacy policy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering, use and dissemination practices solely for the Website located at www.Exabeauty.com (the "Website"). By using or accessing the Website, you signify your assent to our Privacy Policy.

    Personal and Non-Personal Information We Collect: 

    Information You Provide:  When using the Website, in order to utilize some of our services, you may choose to upload, or we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

    Name, Email address, Mailing/physical address, Telephone number, Credit card number, User name, Date of birth, “Usage Data,” which is data collected automatically, generated by either the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit). 

    In connection with our product review system, you might provide other voluntary personal information including your:

    Age range, Skin tone, Skin color 

    We collect Personal Information from you when you choose to participate in our offers and programs or when you otherwise provide information directly to us, including when you register with us, purchase products, review products, participate in our interactive features or otherwise interact with us on the Website. 

    If you are under 18 years of age, please do not submit any Personal Information to us. If you are the parent or guardian of a person under 18 years of age who has provided Personal Information to us, please inform us at hello@exabeauty.com.

    Non-Personal Information:  In addition, we may also collect non-personally identifiable information, such as IP addresses (which identify your device), pages viewed, computer type, screen resolution, operating system version, Internet browser type and version, information collected through cookies, pixel tags, web beacons, and other technologies, and other data (“Non-Personal Information”).  Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose. Non-Personal Information will be retained only for so long as to fulfill a legitimate business need.

    Aggregate Information:  We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else, such as by using Personal Information to calculate the percentage of our customers who live in a particular area (“Aggregate Information”). In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined, and may aggregate any information collected in a manner which does not identify any individual.

    Use of Information: 

     

    Personal Information to Provide Services:  We use Personal Information to process and fulfill any orders that you have placed, contact you about our products and services, send you our catalog, personalize your experience with us including by presenting products or offers tailored to you, and allow you to use, communicate and interact with others on our Website, including our product review system. This may include sharing information with third parties that provide us with services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery services, credit card processing, auditing, training, and other similar services. These third parties may have access to Personal Information necessary to perform their functions, but may not use it for other purposes. 

    As Necessary:  We may disclose Personal Information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.  Additionally, if we, or substantially all of our assets, were acquired by a third party, or if we go out of business or enter bankruptcy, user information will be considered an asset of ours and may be transferred or acquired by a third party.  You acknowledge that such transfers may occur and that any acquirer of user information may use your information per this Privacy Policy.

    Mailing List:  In order to maintain our mailing list, we may combine information you give us online, in our stores or through our catalogs along with information that is publicly available and/or provided by our third-party service providers or another company. We may also share your information with or lease information from other companies offering products or services that may be of interest to you. If you received our catalog or other marketing materials and don’t know why, we may have received your information from another company. If you do not want to receive mailings or other marketing materials from us or if you do not want us to share your Personal Information with other companies, please contact hello@exabeauty.com.

    Distributors and Other Offers: We may at times share our customers’ email addresses with distributors, manufacturers and/or other service providers that we believe will be of interest to the Exa audience. From time to time, we may give you the opportunity to opt in to participate in special third party offers that require us to share certain Personal Information with such third parties. We will disclose this anticipated sharing of Personal Information at the time we make such opportunities available to you. If you opt in to participate in such an offer, we may disclose your Personal Information to such third parties for their direct marketing purposes. We recommend that you consult such third parties' privacy policies in advance if you wish to participate in these offers.

    Email and Telephone Communications: 

    We do use “browse abandon” and “cart abandon” tracking functions (if we have your email address and you visit our store, we will send you an email about the products you viewed or left in your cart).  If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested.  We may also contact you from time to time via telephone regarding customer service inquiries pertaining to your orders. 

    Cookies: 


    “Cookies” are pieces of information that may be placed on your computer by a Website for the purpose of facilitating and enhancing your communication and interaction with that Website. We may use cookies to customize your visit to the Website and for other purposes to make your visit more convenient or to enable us to enhance our service. For example, cookies allow us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information.  Cookies also allow us to keep track of items you add to your shopping cart.  Many websites use cookies for these purposes.

    There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. We use different types of cookies on our Website. We use cookies that allow customers and members to remain logged in to our Website, that keep track of items in your online shopping cart and user actions, and that recognize your Website preferences and user attributes.

    You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Website, but it may interfere with some of its functionality. We do not use cookies to retrieve personal information from your computer for purposes that are unrelated to the Website or your interaction with the Website.

    Clickstream: 

    As you use the Internet, a trail of electronic information is left at each Website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a Website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the Website from which you linked to the Website. We may collect and use clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Website and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any Personal Information.

    Site Analytics: 

    We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Website. 

    Social Network and Interactive Tools: 

    Certain features on our Website may give you an opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When you use these features you should be aware that any information you submit, including your name, location and e-mail address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features and we strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Website even after you cease use of the Website.

    Security: 

    The security of your Personal Information is very important to us. We attempt to provide for the secure transmission of your information from your computer to our servers by utilizing encryption software. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Exa, or information stored on the Website or our servers, will be free from unauthorized access by third parties such as hackers and your use of the Website demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your Personal Information. We store only the last four digits of your credit card number and the full number, expiration date, and security code are transmitted to our payment processor in encrypted form.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact section below. 

    Other Websites: 

    Our Website may contain links to other Websites not maintained by Exa. Other Websites may also reference or link to our Website. The inclusion of a link on the Website does not imply endorsement of the linked site by us. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Website, or for the privacy practices of third-party Internet advertising companies. We encourage you to be aware when you leave our Website, or surf the Internet, and to read the privacy statements of each and every Website that you visit.

    “Do Not Track”:

    Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

    Privacy of Minors:

    We do not intentionally collect or maintain information from persons under the age of 13. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. We also recommend that parents monitor their children’s Internet activities and learn and employ software or other tools that can help their children enjoy their online experience without compromising their personal safety or allowing them to use the Internet in a manner inconsistent with their parent/guardian’s preferences.

    California Privacy Rights:

    California law permits users who are California residents to request and obtain from us once a year, free of charge, information regarding (i) the categories of personal information collected, (ii) the categories of sources for the personal information collected, (iii) the business purpose for collecting that information, (iv) the categories of third parties with whom Exa shares that information, (v) the specific pieces of personal information Exa collects about the consumer, and (vi) whether Exa sold or disclosed the personal information for a business purpose, Exa will also provide two separate lists disclosing:  a) sales, identifying the personal information categories that each category of recipient purchased; and, b) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

    If you are under 18 years of age please do not use the Site. If you are under 18 years of age and already have an account, believe we have collected your personal information, or are the parent or guardian of a minor under 18 years of age with an account or information collected by us, please inform us at hello@exabeauty.com, (844)692-7336 or 1169 Gorgas Ave, Suite A. San Francisco, CA 94129.

    Any user may request the discontinuation (or opt-out) of our sharing of the information with third parties and/or that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your California Privacy Rights Request (see below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

    We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.Debug products to identify and repair errors that impair existing intended functionality.Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.) ("CCPA").Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.Comply with a legal obligation.Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

    Please submit any requests (“California Privacy Rights Request”) by:

    emailing us at hello@exabeauty.com with a subject line of “Your California Privacy Rights”sending us a letter to addressed to 1169 Gorgas Ave, Suite A San Francisco, CA 94129 or calling us at (844)692-7336

    For each California Privacy Rights Request, please clearly state the following:

    sufficient detail of your request such that it allows us to properly understand, evaluate, and respond to it;that the request is related to "Your California Privacy Rights;"your name, street address, city, state, zip code, and email address; and whether you prefer to receive a response to your request by mail or email.

    We cannot respond to your California Privacy Rights Request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Exa is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled, or incorrectly sent. Making a California Privacy Rights Request does not require you to create an account with us. It may take us up to 45 days to process your California Privacy Rights Request.

    We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

    Deny you goods or services.Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.Provide you a different level or quality of goods or services.Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

    Opt Out or Change Your Information: 

    How to change your information on our Website:

    Login to Exabeauty.com using your username and passwordGo to Exabeauty.com/account where you will see the email address we have on file as well as all the address you have shipped toYou can update and delete the addressesTo change your email address, please email hello@exabeauty.comYou cannot change the email address on your account as it is how you login. To disable your account and remove your email address, email hello@exabeauty.com

    To opt out of our email marketing campaigns:

    Click the unsubscribe link at the bottom of an email from us or you can email hello@exabeauty.com.

    To opt out of apps that we use, to receive a copy your Personal Information, to request that we delete or erase your Personal Information, to restrict our use of your Personal Information or to obtain an exportable copy of your Personal Information:

    Email hello@exabeauty.com and we will make a request for your data to be erased.

    Visitors From Outside The United States—Cross-Border Transfer:

    The Website is hosted in the United States. If you are visiting our Website from outside the United States, your information may be transferred to, stored in, and processed in, the United States or any other country where we or our affiliates, subsidiaries, or third-party service providers maintain facilities.

    The European Commission has not determined that the United States ensures an adequate level of protection for Personal Information.  The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions.

    By providing us with Personal Information, you consent to the storage or processing of your Personal Information in the United States and acknowledge that the Personal Information will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your Personal Information.  By using the Website and/or providing personal data to us, you also consent to transfer, storage, and processing of your information as described in this Privacy Policy. We will protect the privacy and security of Personal Information according to this Privacy Policy, regardless of where it is processed or stored.

    General Data Protection Regulation (GDPR) Privacy Rights:

    Data Controller:  Eco Chic LLC is the controller of your personal data provided to, or collected by or for, or processed in connection with, your use of the Website. Please see the “Cross-Border Transfer” section for more information about the transfer of your personal data to the United States or other countries.

    Purposes of Processing and Legal Basis for Processing:  If you are a resident of the European Economic Area (EEA), you have certain data protection rights. As explained above, we process Personal Information in various ways depending upon your use of our Website. We process Personal Information on the following bases: (1) with your consent; (2) as necessary to fulfill orders when you purchase products; and (3) as necessary for our legitimate interests in providing you with our products and services, enhancing our web services, conducting analytics, and delivering relevant advertising.

    Your Rights Regarding Personal Information:  The GDPR requires that we inform our EEA users about certain specific rights: 

    the right to object, for legitimate purposes, to the processing of personal data; the right to request copies of your personal data held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible);the right to request that we delete or block your personal data without undue delay; and the right to lodge a complaint with a supervisory authority.

    Withdrawing Consent:  If you wish to withdraw your consent, please contact us at hello@exabeauty.com. Please note that if you withdraw consent, we may not be able to provide or continue to provide certain services or marketing communications to you.

    Objection and Requests for Copies:  If you wish to (i) object, for legitimate purposes, to the processing of personal data as provided under applicable law, or (ii) to request copies of your personal data held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible), please contact us at hello@exabeauty.com.

    Requests for Deletion:  If you wish to request that we delete your personal data, please contact us using the contact information detailed in the “Communications with Exa” section. We will promptly send you a response to ensure that the request was not made in error. We will respond to your request to delete your information within one month of receipt of your verification. Our response period may be extended by 60 additional days where necessary, taking into account the complexity and number of requests we receive. We may need to retain certain records, for example those relating to open orders, payments, or customer service matters, for legal and accounting purposes. Please note that if you are a member of our Rewards Program and you request that your personal data is deleted, you may be removed from our Rewards Program.  EEA based individuals can learn more about their privacy rights and opt-out mechanisms at http://www.youronlinechoices.eu.

    Lodging Complaints:  You have the right to lodge a complaint about our data collection and processing actions with the supervisory authority in your country.  For more information, please contact your local data protection authority in the EEA.

    Existence of Automated Decision-Making:

    We may use automated decision-making processes to personalize the Website to enhance your shopping and consumer experience on our Website (for example, by recommending certain products to you) or, if you have opted into receiving promotional material from us, to send you personalized promotional emails. We do not believe any of these automated decision-making processes will produce legal effects concerning our users or similarly significantly affects our users.

    Communications with Exa:

    By providing your email address to Exa, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or by other third-party manufacturers, services and/or distributors that Exa believes will be of interest to its audience. If you receive an unwanted email from us, you can simply reply and ask not to receive future emails. We also give you the option to remove your personal information from our list of active users completely. All unsubscribe or opt-out requests should be sent to us at hello@exabeauty.com and we will process your request within a reasonable time after receipt. We are not responsible for removing your personal information from the lists of any third party who has been provided your information in accordance with this policy, such as a business partner.

    For questions or concerns relating to privacy, we can be contacted at: hello@exabeauty.com.

    Changes to policy: 

    We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time by posting the updated policy here. Your continued use of the Website following the posting of any changes to this policy means you accept such changes.  If you are concerned about potential changes in our Privacy Policy, you should check for updated version each time you use the Website.  You are also advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    This Privacy Policy was last updated on February 11, 2020.