How can we help,
See the most asked questions below.
What's your online return policy?
Purchases made online can be returned within 30 days of receipt, back to the original method of payment. For all online returns, please email email@example.com with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs back to our warehouse in New Jersey are the responsibility of the customer.
Can I get my shipping refunded?
While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.
Can I exchange items purchased online?
At this time, we are not able to process exchanges for online purchases.
When can I expect my refund?
When returning an item back to our warehouse, please allow up to 15 days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.
Can I enter multiple discount codes?
Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.
I purchased a Sample Pack, but didn't receive my $5 discount.
After placing your order for a sample pack, you will automatically be emailed a discount code within 24 hours. Please be sure to check your promotions and spam folders.
Can I cancel or change my order/shipping address?
An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions. Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email firstname.lastname@example.org when you receive it and we will work out a return or other solution.
When will my order ship?
All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.
Do you ship to PO Boxes?
No, we currently do not ship to PO Boxes at this time.
Do you ship Internationally?
We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.
I received a notification that my order was delivered, but I don't see it at my house.
First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. You would be surprised to know how many missing packages have been found behind a planter. If the package is still nowhere to found after 24 hours of the attempted delivery time, please email email@example.com.
Can you send me samples to try?
You can purchase a sample pack on exabeauty.com for $5 which includes a range of shades and the primer. After you have made your purchase, you will be emailed a $5 discount to use towards your next Exa purchase.
Can I add samples to my order?
Exa does not offer free samples at this time. You can purchase a sample pack on exabeauty.com for $5, which includes a range of shades and the primer. After you have made your purchase, you will be emailed a $5 discount to use towards your next Exa purchase.
Questions about how to partner with Exa?